IT Service Management is provided via our Support portal. Customers can view, update, and manage both Incidents and Service Requests using technology which is tightly integrated with our Service Desk Team.
- 24/7 access to tickets which track incidents and service requests
- Full email integration for threaded ticket communication
- Allow service managers to manage all of your organisational tickets
- Automatic status change notifications simplify tracking
Support is a fully managed cloud ITSM system, hosted in UK data centres.
Access to our Support portal is provided to all our Managed Service customers. A complete introduction to its features, alongside users and permission configuration, are carried out as part of our standard service initiation activities.
If you would like to raise a ticket outside a Managed Service context (for example if you have a “General enquiry”) you must Register for an account.