Active Management Managed Service

Share management of your cloud environment with our engineering team for proactive guidance and expertise.

Active Management is our solution for shared management scenarios, where you want to retain control over your cloud environments working alongside a partner. We offer two “flavours” of Active Management:

  • Co-managed

    We deploy logging and monitoring resources into your subscription (see Cloudmarque Core), providing proactive health monitoring and triage.

    • You are responsible for change in the environment (deploying or reconfiguring cloud resources), including your applications and data.
    • We offer advice and guidance on resource management using Cloudmarque-defined tools and processes.
  • Fully-managed

    As per co-managed, we deploy our monitoring resources based on Cloudmarque Core. We manage your cloud resources following using Cloudmarque according to your requirements, but have no knowledge of the holistic applications or services that they are running (see App Hosting for an app-aware managed service).

    • We are responsible for change in the environment (deploying or reconfiguring cloud resources), health monitoring, and alert management.
    • You request change via service requests which we carry out on your behalf

What to expect

We support both “greenfield” and “brownfield” deployments with Active Management, so we can either provide new Azure subscriptions to be managed with Cloudmarque or manage resources in an existing subscription.

  1. Service startup

    For “greenfield” deployments we create a subscription for you, and deploy Cloudmarque Core components. If you are deploying resources yourselves as part of the Co-managed service it is your responsibility to connect your new cloud resources to our monitoring compoonents, whereas we will do this for you as part of the Fully-managed service.

    If you have existing resources we will deploy Cloudmarque Core. As part of the Co-managed service it is your responsibility to connect existing cloud resources to our monitoring compoonents, whereas we will do this for you as part of the Fully-managed service.

  2. Monitor and manage

    Our ongoing service detects and responds to alerts from your cloud environment(s). Over time we tailor monitoring solutions to detect abnormal behaviour and create repeatable (often automated) resolution processes.

    For “brownfield” cloud environments we will monitor the health of pre-existing resources and seek to migrate these into Cloudmarque standard update processes and conventions as part of natural resource churn over time.

  3. Service review

    We hold regular service meetings with your team to review service provision, recurring issues, and discuss cost and performance optimisation. We’ll highlight new services which may offer your better service standards, features, or cost benefits and share service roadmaps over the coming period.

  4. Service end

    When you no longer need the Active Management service we remove our access to your cloud resources and you are free to continue managing the resources yourself. Our public Cloudmarque documentation means that you’ll be able to easily understand how we have managed your environment when you restore management responsibility to your own Cloud Team.

Ready to speak to someone?

Our team is available to discuss your requirements and identify the services which best fit your needs. When you're ready to find out more, head over to our contact page to arrange a meeting with a consultant.